Refund policy

The short version

This policy covers your Bizdo subscription.

If the service didn’t work for you, email us within 14 days of a charge and we’ll refund it. You don’t need to justify it.

First payment

Full refund within 14 days of your first charge, whether or not you used your credits.

Renewals

If a renewal caught you by surprise and you haven’t used the service that period, email us within 14 days and we’ll refund it and cancel. If you have used a substantial share of the period’s credits, we may refund a portion instead — we’ll tell you what we’re doing and why.

Paid twice

If you accidentally subscribed twice, we spot it automatically and will refund the duplicate. If you notice first, email us and we’ll sort it the same day.

Cancelling instead

Cancelling stops future charges and is instant, from Billing in your account. You keep access to the end of the period you’ve paid for. Cancelling on its own doesn’t issue a refund — ask if you want one.

How to ask

Email support@bizdo.co from the address on your account. Refunds are processed by our payment provider and usually appear within 5–10 working days.

This policy sits alongside your statutory rights, which it does not affect.